14-day Refund Guarantee

We hope you'll love our service.

But if you don't, we'll refund your payment within the first 14 days of service, subject to the conditions below.

To submit a refund request please raise a ticket at the myUrbanServers portal.

Refund conditions

  • Refund requests must be submitted via ticket at the myUrbanServers portal.
  • Refund requests must be made within 14 days of the service's start date.
  • Refunds will be issued via the same method as the payment.
  • Software licenses will be excluded from the refund.

Refunds will not be provided if:

  • Data transfer usage has exceeded 50% of the monthly allowance.
  • The customer is indebted to UrbanServers or any other part of ServerForce Ltd.
  • There has been a breach of our Terms of Service or Acceptable Usage Policy.
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