Frequently Asked Questions

Can I buy additional IP address(es)?

Additional IP addresses are available at £1/mo/IP (+VAT where applicable), and are subject to justification.

What are your payment methods?

We accept Visa, Mastercard, Maestro, JCB and American Express and PayPal.

When will my service renew?

Services are renewed on the anniversary of their activation. For example, if you signed up on the 25th of March on a monthly billing cycle, your next payment would be due by the end of 24th April.

When will I be billed?

Services are renewed on the anniversary of their activation. For example, if you signed up on the 25th of March on a monthly billing cycle, your next payment would be due by the end of 24th April.

Do you offer refunds?

We offer a 14-day money-back guarantee, subject to the published terms and conditions.

Do you offer IPv6 addresses?

This is something we will be offering in the next few weeks.

Can I upgrade or downgrade my package?

Yes - please log in to myUrbanServers to do this.

How do I cancel my service?

Please log in to myUrbanServers to do this.

Are your services managed?

Our support policy is unmanaged, however we are happy to assist wherever possible. If you need service management, please get in touch to discuss your requirements.

Where are your servers located?

We operate from a high-specification data centre in Hemel Hempstead, UK (just outside London).

Do you have a speed test?

With multiple 10 gigabit uplinks into the data centre, your VPS won't be slowed down by network congestion. But don't take our word for it: try our 100mb speed test, and ping/traceroute 195.242.220.145

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